Shipping policy
Pro-AVIT Shipping Policy
UK Delivery
Pro-AVIT ships throughout the United Kingdom using established courier and postal services. The delivery options and charges available for your order will be shown at checkout where applicable.
Orders are prepared and dispatched as quickly as possible during our normal business operating days. Delivery times shown at checkout are estimates and may vary due to carrier delays, destination, product size or other circumstances outside our control.
Tracking
Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.
Please allow time for tracking information to become active after the parcel has been collected by the carrier.
Large, Heavy or Fragile Equipment
Some professional IT, AV, industrial and specialist equipment cannot safely be sent using standard parcel services.
Depending on the item, delivery may require:
- specialist courier delivery;
- pallet freight;
- additional packaging;
- or collection from Pro-AVIT.
Where special delivery arrangements are required, this will be made clear on the product listing or we will contact you before dispatch.
Collection
Collection may be available for selected products, particularly large, heavy or specialist equipment.
Please do not travel to collect an order until collection arrangements have been confirmed by Pro-AVIT.
International Delivery
International shipping may be available for selected products and destinations.
International customers are responsible for any import duties, taxes, customs charges or other fees imposed by the destination country unless expressly stated otherwise at checkout.
Some products may not be suitable for international shipping because of their size, weight, value or shipping restrictions.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery details, please contact us through the Message us function on the Pro-AVIT website as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
Delivery Delays
Although we aim to dispatch orders promptly, carrier delays can occasionally occur.
If your order has not arrived within the expected delivery period, please check the tracking information first and then contact us through Message us if further assistance is required.
Damaged or Incorrect Deliveries
Please inspect your order after delivery.
If an item arrives damaged, you receive the wrong item, or there is another delivery problem, contact us as soon as possible through Message us and provide your order details and, where useful, photographs of the packaging and item.
We will investigate the issue and arrange an appropriate resolution.
Failed Delivery or Uncollected Parcels
Where a carrier is unable to complete delivery, customers should follow the instructions provided by the carrier to rearrange delivery or collect the parcel.
If an order is returned to us because an incorrect address was supplied, delivery was repeatedly refused or the parcel was not collected, additional delivery charges may apply before the order can be resent.
Questions About Delivery
For delivery questions, use the Message us function on the Pro-AVIT website. This allows our team to respond to your enquiry through the Shopify messaging system.
This policy does not affect your statutory consumer rights.