FAQ
Frequently Asked Questions
Are Pro-AVIT items new or used?
Our stock varies and may include new, open-box, refurbished, used and specialist replacement parts. The condition shown on the individual product page is the condition that applies to that item.
Are items tested?
Testing depends on the product and its condition. Where applicable, the product page will state whether an item has been fully tested, power-on tested, partially tested, untested or has an identified fault. Please check the individual listing before ordering.
What should I check before buying?
Please check the product title, photographs, condition, specifications, compatibility information, included accessories and any testing or fault information shown on the product page.
For replacement parts and specialist equipment, please confirm compatibility before ordering. If you are unsure, contact us before purchase.
Do you sell to individuals as well as businesses?
Yes. Pro-AVIT supplies individual customers, businesses, education buyers and trade customers. You can purchase a single item through the website or contact us regarding larger or repeat requirements.
What payment methods do you accept?
Available payment methods are shown securely during Shopify checkout. The options available may vary depending on the order and customer location.
Can I get a VAT invoice?
Yes, VAT invoices can be provided for eligible orders. Contact us with your order number and business details after placing your order.
How quickly will my order be dispatched?
Orders are processed during our normal working hours. Delivery services, estimated delivery times and charges available for your order are shown at checkout.
For more information, see our Delivery Information page.
Can I collect an order?
Collection may be available by prior arrangement from Tech Recycle, Bridge Farm, Reading Road, Arborfield, Berkshire, RG2 9HT.
Please contact us before travelling. Collections must be arranged and confirmed in advance.
Do you ship outside the UK?
Some products may be available for international delivery depending on the destination, size and weight of the item and available courier services. Check the delivery options shown at checkout or contact us before ordering.
What if my item arrives faulty, damaged or incorrect?
Start a return through our dedicated Pro-AVIT returns portal and select the appropriate return reason. Please provide the requested information so we can deal with your return correctly.
Can I return an item if I change my mind?
Return requests can be made in line with our returns policy and your statutory rights. Start the return through our returns portal and follow the instructions provided.
See our Returns & Refunds page for more information.
Should I send an item back without contacting you first?
No. Please register the return through our returns portal and follow the return instructions provided. Do not send goods to our registered office unless you have specifically been instructed to do so.
What if I need help before ordering?
Use the Message us button on the website or email ShopifyProAVIT@pro-avit.com if you need help with compatibility, delivery, collection, business purchasing or specialist equipment.