Returns & Refunds

We want Pro-AVIT customers to feel confident when buying refurbished AV, IT, networking and specialist technology equipment. If there is an issue with your order, contact us as soon as possible so we can help.

Changed Your Mind

For most online orders, you can request a return within 14 days of receiving your item. Once a return has been agreed, the item should be sent back promptly and in the same condition it was received.

Faulty or Not as Described Items

If an item arrives faulty, damaged, incomplete or not as described, contact us with your order details and clear photos where relevant. We will review the issue and advise the next step, which may include a return, replacement, repair or refund depending on the item and circumstances.

Refurbished and Used Equipment

Many Pro-AVIT items are refurbished, used, open-box or specialist replacement parts. Product listings should be read carefully before ordering, including the condition, photos, included accessories and any notes about testing or limitations.

Return Condition

Returned items should be securely packaged and returned with all parts, accessories, serial-numbered items and packaging supplied with the order. Items should not be modified, dismantled, damaged or tampered with after delivery.

Large, Heavy or Fragile Items

Some items may require specialist return arrangements due to size, weight or fragility. Contact us before returning large, heavy or fragile equipment so we can advise the correct process.

Refunds

Refunds are normally processed back to the original payment method once the returned item has been received and checked. Refund times may vary depending on the payment provider.

How to Request a Return

To request a return, contact us with your order number, the reason for return and any supporting photos or details. Please do not return items without contacting us first.